Banner – University Health Plans (B – UHP) is committed to the facilitation and coordination of care for members to ensure optimal integrated care. Many of our members have complex behavioral health and physical health conditions that require multiple providers to communicate their treatment approaches and interventions to improve the member’s care.
B – UHP’s providers are expected to respond and participate in these care coordination activities and are encouraged to contact us if there care coordination concerns.
Crisis Management and Services
The information below can be utilized by any of our members.
For members living in Gila and Maricopa:
- Crisis Response Network: (877) 756-4090
For members living in Cochise, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz, and Yuma:
- Crisis Line (NurseWise): (866) 495-6735
- National Suicide Prevention Lifeline Hotline
- (800) 273-TALK (8255)
- Spanish-language Hotline: (888) 628-9454
Hearing & Speech Impaired with TTY Equipment: 1-800-799- 4TTY (4889)
24/7, free & confidential, available to anyone in emotional distress
Important Contact Information
Customer Care Center
Banner – University Family Care/ACC: (800) 582-8686, TTY 711
Banner – University Family Care/ALTCS: (833) 318-4146, TTY 711
Banner – University Care Advantage: (877) 874-3930, TTY 711
Crisis Response Network (CRN)
(Please call this number if you are in one of the following counties: Maricopa, Yavapai, Mohave, Coconino, Apache, Navajo and Gila)
(888) 747-7990 , TTY 711
Behavioral Health Materials and Forms
Best Practice GuidelinesPrimary care physicians, specialists and other health care providers are expected to use best practice guidelines in a way that promotes the achievement of desired member outcomes. Best practice guidelines provide research-based knowledge that is intended to work in collaboration with clinical guidelines and service delivery. Best practice guidelines enhance service delivery by ensuring member focused treatment while helping to bridge evidence-based clinical practice research with individualized treatment planning. Our best practice guidelines support in identifying, collecting, evaluating and implementing practices that aid in service delivery that supports member-centered interventions and desired outcomes.
Click Here for additional information and resources on best practice guidelines.