Banner – University Health Plans (B – UHP) is committed to the facilitation and coordination of care for members to ensure optimal integrated care. Many of our members have complex behavioral health and physical health conditions that require multiple providers to communicate their treatment approaches and interventions to improve the member’s care.
B – UHP’s providers are expected to respond and participate in these care coordination activities and are encouraged to contact us if there care coordination concerns.
Crisis Management and Services
The information below can be utilized by any of our members.
For members living in Gila and Maricopa:
- Crisis Response Network: (877) 756-4090
For members living in Cochise, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz, and Yuma:
- Crisis Line (NurseWise): (866) 495-6735
- National Suicide Prevention Lifeline Hotline
- (800) 273-TALK (8255)
- Spanish-language Hotline: (888) 628-9454
Hearing & Speech Impaired with TTY Equipment: 1-800-799- 4TTY (4889)
24/7, free & confidential, available to anyone in emotional distress
Important Contact Information
Customer Care Center
Banner – University Family Care/ACC: (800) 582-8686, TTY 711
Banner – University Family Care/ALTCS: (833) 318-4146, TTY 711
Banner – University Care Advantage: (877) 874-3930, TTY 711
Crisis Response Network (CRN)
(Please call this number if you are in one of the following counties: Maricopa, Yavapai, Mohave, Coconino, Apache, Navajo, and Gila)
(888) 747-7990, TTY 711