Behavioral Health

Banner – University Health Plans (B – UHP) is committed to the facilitation and coordination of care for members to ensure optimal integrated care. Many of our members have complex behavioral health and physical health conditions that require multiple providers to communicate their treatment approaches and interventions to improve the member’s care. 

B – UHP’s providers are expected to respond and participate in these care coordination activities and are encouraged to contact us if there care coordination concerns. 

Crisis Management and Services

The information below can be utilized by any of our members. 

For members living in Gila and Maricopa:

  • Crisis Response Network: (877) 756-4090

For members living in Cochise, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz, and Yuma:

  • Crisis Line (NurseWise): (866) 495-6735

Other Resources:

  • National Suicide Prevention Lifeline Hotline
    • (800) 273-TALK (8255)
    • Spanish-language Hotline: (888) 628-9454
    • Hearing & Speech Impaired with TTY Equipment: 1-800-799- 4TTY (4889)

    • 24/7, free & confidential, available to anyone in emotional distress


Important Contact Information

Customer Care Center

Banner – University Family Care/ACC: (800) 582-8686, TTY 711

Banner – University Family Care/ALTCS: (833) 318-4146, TTY 711

Banner – University Care Advantage: (877) 874-3930, TTY 711

Crisis Response Network (CRN)

(800) 631-1314

(Please call this number if you are in one of the following counties: Maricopa, Yavapai, Mohave, Coconino, Apache, Navajo, and Gila)


(888) 747-7990, TTY 711

Behavioral Health Materials and Forms