General Mental Health & Substance UseBanner – University Health Plans (B – UHP) is part of Banner Health. B – UHP is on a mission to make health care easier, so life can be better. B – UHP utilizes the core value of a customer-obsessed experience to ensure excellent patient care and a great customer experience. B – UHP recognizes early-intervention and prevention as a vital component to ensuring safety while instilling hope for our members. B – UHP collaborates with members, families, peers, providers, and community agencies to provide resources, education, training and programs based on best practices to serve our community.
General Mental Health and Substance Use: Services and Resources
B – UHP’s services and supports provided will incorporate the 9 Guiding Principles for Recovery-Oriented Adult Behavioral Health Services and Systems.
9 Guiding Principles for Recovery-Oriented Adult Behavioral Health Services and Systems
Respect is the cornerstone. Meet the person where they are without judgment, with great patience and compassion.
2. Persons in recovery choose services and are included in program decisions and program development efforts
A person in recovery has choice and a voice. Their self-determination in driving services, program decisions and program development is made possible, in part, by the ongoing dynamics of education, discussion, and evaluation, thus creating the “informed consumer” and the broadest possible palette from which choice is made. Persons in recovery should be involved at every level of the system, from administration to service delivery.
3. Focus on individual as a whole person, while including and/or developing natural supports
A person in recovery is held as nothing less than a whole being: capable, competent, and respected for their opinions and choices. As such, focus is given to empowering the greatest possible autonomy and the most natural and well-rounded lifestyle. This includes access to and involvement in the natural supports and social systems customary to an individual’s social community.
4. Empower individuals taking steps towards independence and allowing risk taking without fear of failure
A person in recovery finds independence through exploration, experimentation, evaluation, contemplation, and action. An atmosphere is maintained whereby steps toward independence are encouraged and reinforced in a setting where both security and risk are valued as ingredients promoting growth.
5. Integration, collaboration, and participation with the community of one’s choice
A person in recovery is a valued, contributing member of society and, as such, is deserving of and beneficial to the community. Such integration and participation underscore one’s role as a vital part of the community, the community dynamic being inextricable from the human experience. Community service and volunteerism is valued.
6. Partnership between individuals, staff, and family members/natural supports for shared decision making with a foundation of trust
A person in recovery, as with any member of a society, finds strength and support through partnerships. Compassion-based alliances with a focus on recovery optimization bolster self-confidence, expand understanding in all participants, and lead to the creation of optimum protocols and outcomes.
7. Persons in recovery define their own success
A person in recovery -- by their own declaration -- discovers success, in part, by quality-of-life outcomes, which may include an improved sense of well-being, advanced integration into the community, and greater self-determination. Persons in recovery are the experts on themselves, defining their own goals and desired outcomes.
8. Strengths-based, flexible, responsive services reflective of an individual’s cultural preferences
A person in recovery can expect and deserves flexible, timely, and responsive services that are accessible, available, reliable, accountable, and sensitive to cultural values and mores. A person in recovery is the source of his/her own strength and resiliency. Those who serve as supports and facilitators identify, explore, and serve to optimize demonstrated strengths in the individual as tools for generating greater autonomy and effectiveness in life.
9. Hope is the foundation for the journey towards recovery
A person in recovery has the capacity for hope and thrives best in associations that foster hope. Through hope, a future of possibility enriches the life experience and creates the environment for uncommon and unexpected positive outcomes to be made real. A person in recovery is held as boundless in potential and possibility.
- Inclusion of member, family and family of voice and choice aspects of service deliverable and support.
- Patient centered treatment and support
For more information on the ADULT RECOVERY TEAM (ART):
A group of individuals that, following the nine Guiding Principles for Recovery-Oriented Adult Behavioral Health Services and Systems, work in collaboration and are actively involved in a member's assessment, service planning, and service delivery. At a minimum, the team consists of the member’s, health care decision maker (if applicable), advocates (if assigned), and a qualified behavioral health representative. The team may also include the enrolled member's family, physical health, behavioral health or social service providers, other agencies serving the member, professionals representing various areas of expertise related to the member's needs, or other members identified by the enrolled member.
Behavioral Health Provider Directory
The directory below is being made available for providers to support in identifying specialty services and programs that are open to receiving external referrals. The directory contains a list of AHCCCS covered services that can be utilized by Banner – University Family Care /ACC and Banner – University Care Advantage (SNP) members.
- For Behavioral Health providers not listed in our Directory, please refer to the Find a Provider webpage.
AHCCCS registered providers by Specialty
These are providers located in the state of Arizona, and these providers may or may not be contracted with all the AHCCCS Managed Care Organizations (MCOs). Specialty listing of AHCCCS registered providers will appear and the provider’s Name, Specialty, Address and Phone number will be listed. Providers with multiple office locations will be listed under each location.
National Alliance on Mental Illness (NAMI): https://www.nami.org/about-nami
National Institute on Drug Abuse (NIDA), https://www.drugabuse.gov/
AHCCCS MAT Accessing and Locating Treatment: https://www.azahcccs.gov/Members/BehavioralHealthServices/OpioidUseDisorderAndTreatment/Locating_Treatment.html
Governor's Office of Youth, Faith, and Family: https://goyff.az.gov/content/arizona-substance-abuse-prevention-resource
Arizona Angel Initiative (AAI) Mesa:
- Fiesta Police Division
- Central Police Precinct
- Red Mountain Police Precinct
- Superstition Police Precinct
Arizona Angel Initiative (AAI) Phoenix:
Peer and family-run organizations employ parents who have real life experience in the behavioral, medical and/or Department of Child Safety (DCS) systems. They specialize in providing family support services and can provide one-on-one support to you.
List of local and National groups, for providers and members.
- Al-Anon Family Groups
(520) 323-2229 | https://al-anon.org/
Self-support for the family and friends of alcoholics and adult children of alcoholics.
- Alcoholics Anonymous
(520) 624-4183 | https://aatucson.org/
840 S. Campbell Avenue. Fellowship of men and women who maintain sobriety through sharing experience, strength, and hope.
- AZ Smoker’s Helpline
(800) 556-6222 | www.ashline.org
(480) 442-3869 | https://co-anon.org/
A fellowship for family and friends of someone who is chemically dependent on cocaine.
- Cocaine Anonymous - AZ
(520) 326-2211 | https://test.catucson.org/ or https://ca.org/
Fellowship of men and women who maintain sobriety from cocaine.
- Co-Dependents Anonymous (CODA)
(888) 444-2359 | https://www.azdisabilitylaw.org/ OR CoDA.org
12-step self-help group for people who are working on healthy relationships.
- Crystal Meth Anonymous
- Debtors Anonymous
(800) 421-2383 | https://www.debtorsanonymous.org/
12-step program for people who have debt and cannot stop spending.
- Depression and Bi-Polar Support Alliance
(800) 826-3632 | https://www.dbsalliance.org/
Offers education and support groups to people with depression and bi-polar disorder.
- Gamblers Anonymous
(520) 570-7879 | http://www.gamblersanonymous.org/ga/
Self-help group for compulsive gamblers.
- Narcotics Anonymous
(520) 881-8381 | http://www.natucson.org
12-step program where people manage their addiction to narcotics.
- Nicotine Anonymous
(469) 737-9304 | http://nicotine-anonymous.org
12-step support group for people wishing to stop using nicotine.
- Overeaters Anonymous
(505) 891-2664| https://oa.org/
A 12-step group for people who wish to stop compulsive eating.
Sex Addicts Anonymous
(800) 477-8191 | https://saa-recovery.org/
12-step recovery program providing support for people with compulsive sexual behaviors.
- SMART Recovery
4-Point Program® helps people recover from all types of addictive behaviors by teaching how to change self-defeating thinking, emotions, & actions.
- Survivors of Incest Anonymous
12-step program for non-offending adult survivors of childhood sexual abuse.
- Survivors of Suicide
Support group for family and friends of people who died by suicide.
- Peer/Recovery Support Specialist and Supervisors of Peer/Recovery Support Specialists Continuing Education and Ongoing Learning Requirements
Peer/Recovery Support Specialist and any Supervisors of Peer/Recovery Support Specialists, at minimum, are required to have four hours of Continuing Education and/or Ongoing Learning per year. Continuing Education and Ongoing Learning opportunities can be accessed through Relias Learning Management System, the Substance Abuse and Mental Health Services Administration (SAMHSA) Bringing Recovery Supports to Scale (BRSS) Technical Assistance Center Strategy (TACS) www.samhsa.gov/brss-tacs/video-trainings. In addition, advanced, free continuing education resources can also be accessed through the Arizona Peer and Family Career Academy www.azpfca.org/ and Doors To Well-Being offers another source of continuing education webinars that are free of cost and can be accessed through their website www.doorstowellbeing.org. For additional Continuing Education and Ongoing Learning Resources, please outreach B – UHP OIFA through our OIFATeam@bannerhealth.com general mailbox.
- Supervision of Peer/Recovery Support Workforce
Provider Engagement Training & Education Series English
- Peer Support Employment Training Programs Curriculum Monitoring
B – UHP’s Office of Individual and Family Affairs (OIFA) is required to monitor Peer Support Employment Training Program (PSETP) providers curriculum for review and may at any time request to do so. This request would come from B – UHP’s Office of Individual and Family Affairs (OIFA) Administrator Colleen McGregor directly. Please reach out with any questions to OIFA Team general email box at OIFATeam@bannerhealth.com.
- Peer Support Employment Training Programs Curriculum Development and Enhancement
For new or existing Peer Support Employment Training Program (PSETP) providers in need of support to further develop or enhance curricula, please contact B – UHP Office of Individual and Family Affairs Administrator Colleen McGregor firstname.lastname@example.org or the OIFA Team general email box at OIFATeam@bannerhealth.com.
2-1-1 Arizona: Community Information and Referral Services provides vital community services, Arizonans are easily connected to health and human services in their communities. https://211arizona.org
Find Help Phoenix: Provides Maricopa County residents with access to approximately 1,500 free/ low-cost health and social service resources. https://www.findhelpphx.org/
Arizona Self-Help: Mission to promote economic self-sufficiency for low-income individuals and families. http://www.arizonaselfhelp.org/
AZ Court Help: Free assistance to all people who have legal information questions or need assistance in resolving disputes. https://azcourthelp.org/
Association of AZ Food Banks: Find a food bank near you. http://www.azfoodbanks.org/index.php/foodbank/index/
National Alliance on Mental Illness Arizona (NAMI): NAMI provides emotional support, education and advocacy to people of all ages who are affected by mental illness. http://www.namiaz.org
Arizona Opioid Assistance and Referral (OAR) Line: (888) 688-4222
National Helpline: (800) 662-HELP (4357)
National Domestic Violence Hotline: (800) 799-SAFE(7233)
National Suicide Prevention Lifeline: (800) 273-TALK (8255)
The National Sexual Assault Hotline: (800) 656-HOPE(4673), Available 24/7
Disaster Distress Helpline: (800) 985-5990
Substance Abuse and Mental Health Services Administration (SAMHSA): (800) 662-HELP (4357)
National Council on Alcoholism and Drug Dependence, Inc. (NCADD): (800) NCA-CALL (622-2255)
National Institute on Drug Abuse (NIDA): (301) 443-1124
The Partnership at Drugfree.org: (855) DRUG-FREE (378-4373)
National Suicide Prevention Lifeline
Phone: (800) 273-8255
National Hopeline Network
Phone: (602) 864-4357
Arizona Suicide Prevention Coalition
(480) 784-1514 ext.2750
Maricopa CRISIS Line
Empact Suicide Prevention Center
Department of Economic Security (DES): DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.
General Questions: (602) 542-4791
Contacts for Specific Programs:https://des.az.gov
Adult Protective Services (APS): APS works to balance an adult’s right to personal freedom and self-determination while reducing or eliminating the safety issues and risk of abuse, exploitation or neglect (including self-neglect).
Warmline: (602) 542-4446
Hotline: (877) SOS-ADULT (877-767-2385)
Contacts for Specific Programs: https://des.az.gov/services/basic-needs/adult-protective-services