Language Services

Banner – University Health Plans (B – UHP) provides language assistance services for our members at no cost. Our services include language interpreter services and translation assistance. We can also provide printed materials in another language or in a different format, such as larger print.

Language Interpreter Services

B – UHP provides language interpretive services for non-English speaking members at no cost. If a member cannot speak to us or one of our health plan providers because of a language barrier, please contact our Customer Care Center. We can arrange for a telephonic interpreter to help. 

Translation Assistance

Members who receive B – UHP communications and who would understand the document better in their native language, the member can contact our Customer Care Center. We will help coordinate the translation of the material sent. 

Other Formats

If a member needs a material or other B – UHP communications in a different format, such as braille, large print, or other alternate formats, please contact our Customer Care Center.

TTY (Text Telephone)

TTY stands for Text Telephone, and is also known as TDD, Telecommunication Device for those who are deaf. TTY services in the state in Arizona are provided through the Arizona Relay Service 7-1-1.

TTY is a free, 24-hour service for those who are deaf, hard of hearing, or speech impaired. To contact our Customer Care Center, TTY users should call 711. For more information on TTY, please visit

Additional Languages

Our Customer Care Center also has free language interpreter services available for non-English speakers.

Nuestro Centro de Atención al Cliente también tiene servicios de intérprete gratis disponible para las personas que no hablan inglés.

This information is available for free in other languages.

This document may be available in other formats such as Braille, large print, or other alternate formats. For additional information, call our Customer Care Center at the phone number listed above.

  • University Care Advantage (HMO SNP) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

    ATTENTION:  Language assistance services, free of charge, are available to you. Call (877) 874-3930 (TTY: 711).

  • Español (Spanish): University Care Advantage (HMO SNP) cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo.

    ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al 1-877-874-3930 (TTY: 711).

  • 繁體中文Chinese): University Care Advantage (HMO SNP) 遵守適用的聯邦民權法律規定, 不因種族、膚色、民族血統、年齡、殘障或性別而歧視任何人.

    注意: 如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-877-874-3930 (TTY: 711)