Child & Family Support

Banner University Health Plans (BUHP) is part of Banner Health. BUHP is on a mission to make health care easier so life can be better. BUHP utilizes the core value of a customer obsessed experience to ensure excellent patient care and a great customer experience. BUHP recognizes early-intervention and prevention as a vital component to ensuring safety while instilling hope for children and families. BUHP collaborates with members, families, peers, providers, and community agencies to provide resources, education, training and programs based on best practices to serve Arizona’s children and families.

BUHP’s services and supports provided will incorporate the:

  • Arizona Vision
  • 12 Arizona Principles for children’s behavioral health services
  • 9 Guiding Principles for recovery-oriented adult behavioral health services
  • Patient centered treatment and support
  • Inclusion of child and family voice in all aspects of service delivery and support

For more information on Child and Family Team practice and protocols: AHCCCS Child and Family Team Practice Guide


Children's Specialty Behavioral Health Provider Directory

The directory below is being made available for providers to support in identifying specialty services and programs that are open to receiving external referrals. The directory contains a list of AHCCCS covered services that can be utilized by Banner – University Family Care / ACC members.

Children's Specialty Provider Directory


Peer and Family-Run Organizations

Peer and family-run organizations employ parents who have real life experience in the behavioral, medical and/or Department of Child Safety (DCS) systems. They specialize in providing family support services and can provide one-on-one support to you.


Ways Family Support Services Can Help You

  • Know that you are not alone
  • Navigate the child serving systems
  • Locate services/resources that are the “right fit” for the needs of the child and family
  • Learn to be an advocate
  • Gain new skills to care for your child
  • Identify formal and informal support systems
  • Develop a service plan
  • Manage hospital discharge planning
  • Feel supported during Child and Family Team meetings (CFT)
  • Keep things consistent in your child’s care when case managers or therapists change
  • Understand decision letters, and how to submit appeals
  • Help you deal with agency’s that are not supportive of the needs of your child
  • Find classes, trainings, support groups and more

Peer and Family-Run Organizations

Family Involvement Center (FIC)
(Phoenix, Prescott, Flagstaff, and Tucson)

Mental Ill Kids In Distress (MIKID)
(Phoenix, Tucson, Yuma, Casa Grande, Kingman, and Nogales)
www.mikid.org
(602) 253-1240

Caring Connections for Special Needs
(Benson, Sierra Vista, Payson, Douglas, Safford, and Tucson)
www.ccsneeds.com
(520) 686-9436

Reach Family Services/Alcanza Servicios de Familia
(Phoenix)
http://www.reachfs.org/
(602) 512-9000


Family & Community Support Resources


Helpful Hotlines

  • National Childhelp Hotline: (800) 422-4453 All ages, 170 languages. Counselor support and community referrals. 24/7.
  • Birth to 5 Helpline: (877) 705-5437 Ages 0-5. Masters level, child development/fussy baby experts and community referrals. 
  • Kinship Care Coalition: (888) 737-7494 Anyone caring for a child for a family member.
  • 211 Arizona: (877) 211-8661 or Call 2-1-1 within Arizona. All ages. 
  • National Domestic Violence Hotline: (800) 799-SAFE(7233)
  • Teen Lifeline: (800) 248-TEEN(8336). Texting services available: (602) 248-TEEN(8336)
  • National Suicide Prevention Lifeline: (800) 273-8255
  • The National Sexual Assault Hotline: (800)-656-HOPE(4673) Available 24/7: 
  • United We Dream Hotline: (844) 363-1423 This hotline provides resources and support for undocumented communities. 

State Agencies

Department of Economic Security (DES): DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.
General Questions: (602) 542-4791
Contacts for Specific Programs:
https://des.az.gov/about-des/contact-us/des-program-and-services-contact-numbers

Department of Child Safety (DCS): DCS’s mission is to Successfully engage children and families to ensure safety, strengthen families, and achieve permanency.
Warmline: (602) 255-2500
Hotline: (
888) SOS-CHILD (888-767-2445)
Contacts for Specific Programs:
https://dcs.az.gov/about/contacts

Adult Protective Services (APS): APS works to balance an adult’s right to personal freedom and self-determination while reducing or eliminating the safety issues and risk of abuse, exploitation or neglect (including self-neglect).
Warmline: (602) 542-4446
Hotline: (877) SOS-ADULT (877-767-2385) 
Contacts for Specific Programs:
https://des.az.gov/services/aging-and-adult/adult-protective-services/adult-protective-services-central-intake-unit

Arizona Women, Infants & Children (WIC) Program: WIC is a nutrition program that helps the whole family learn about eating well and staying healthy.
Phone: (800) 252-5942 
Website: https://azdhs.gov/prevention/azwic/

Arizona Early Intervention Program (AzEIP): Statewide system of services and supports for families of children, from birth to three years of age with disabilities or delays.
Phone: (602) 532-9960
Toll-Free: (888) 439-5609
Website: https://des.az.gov/services/disabilities/developmental-infant

Head Start Program: A federally funded program for pre-school children from low-income families.
Toll-Free: (866) 763-6481
Website: http://azheadstart.org/