Child & Family Support
Banner – University Health Plans (B – UHP) is part of Banner Health. B – UHP is on a mission to make health care easier so life can be better. B – UHP utilizes the core value of a customer obsessed experience to ensure excellent patient care and a great customer experience. B – UHP recognizes early-intervention and prevention as a vital component to ensuring safety while instilling hope for children and families. B – UHP collaborates with members, families, peers, providers, and community agencies to provide resources, education, training, and programs based on best practices to serve Arizona’s children and families.
B – UHP’s services and supports provided will incorporate the:
- Arizona Vision
- 12 Arizona Principles for children’s behavioral health services
- 9 Guiding Principles for recovery-oriented adult behavioral health services
- Patient centered treatment and support
- Inclusion of child and family voice in all aspects of service delivery and support
For more information on Child and Family Team practice and protocols: AHCCCS Behavioral Health Practice Tools
For more information regarding services that are covered within the AHCCCS program: AHCCCS Medical Policy Manual
Child & Family Support Services and Resources
The directory below is being made available for providers to support in identifying specialty services and programs that are open to receiving external referrals. The directory contains a list of AHCCCS covered services that can be utilized by Banner – University Family Care / ACC members.
B – UHP is committed to providing Trauma Informed and Responsive Care to all members. B – UHP monitors the network of contracted providers that conduct trauma screenings and offer trauma related services and programming. B – UHP strengthens the network by supporting training and the implementation of evidence-based practices. Through meaningful partnerships with community agencies and system partners, B – UHP enhances the knowledge and practice of Trauma Informed Care and access to resources and support for all members.
National Child Traumatic Stress Network
SAMHSA National Center for Trauma Informed Care
Phone: (800) 662-HELP (4357)
Arizona ACES Consortium
Arizona ACE Certified Trainers: https://azaces.org/membership-account/ace-certified-trainers-directory/
Arizona Trauma Institute
Phone: (480) 442-1840
B – UHP is committed to supporting the needs of students and families by increasing the accessibility of behavioral health services in schools. B – UHP has developed School-Based Behavioral Health Provider regional documents to serve as helpful resources to connect schools with local providers that offer school-based services (SBS). The following links provide information about providers offering SBS in Yuma and Southwestern Arizona, those offering SBS in Tucson and Southeastern Arizona, and the AHCCCS initiative to make SBS more accessible throughout the state of Arizona.
Birth Through Five Resources
Early childhood experiences can affect the way children respond to the world around them for the rest of their lives. The early social and emotional development of children is impacted by various factors including access to necessary resources and supportive adults. The promotion of preventive and treatment services can be critical to the wellbeing of infants and toddlers. This guide contains a list of both community and behavioral health resources that specialize in supporting the birth through five population.
Refer to the Birth Through Five Tool for considerations when referring a child aged birth through five for High Needs Services.
Transition Age Youth (TAY) Resources
Planning for transition into adulthood should begin for any child involved in behavioral health care when the child reaches the age of 16. Transition planning should focus on the youth’s needs and how those needs can be met through resources and services as they approach adulthood. An assessment of self-care and independent living skills, social skills, work, and education planning, earning potential, and psychiatric stability should be conducted to identify areas of need. Additional areas that require advance planning include living arrangements, financial, and legal considerations. This guide contains a list of both community and behavioral health resources that specialize in providing support to TAY members.
Refer to the TAY Tool and Transition to Adulthood Checklist for considerations when working with young adults during the transition planning process.
Anti-Human Trafficking Treatment & Resources
Members who have been victims of human trafficking and/or sex trafficking may have experienced force, fraud, or coercion to lure them into labor or commercial sex act(s). It is important to note that certain populations are more vulnerable than others. Among these populations are children and young adults who are experiencing homelessness and may not be linked to appropriate community and natural supports. Helping connect vulnerable populations can decrease safety risks by ensuring basic needs are met, putting proper supports in place, and providing education on the signs and risks of human trafficking. Below is a list of comprehensive community, behavioral health resources and prevention services for children and adults.
The health needs of LGBTQ+ youth and adults can differ from those of their peers. Supports and services tailored to help the LGBTQ+ population are critical in order to promote safety, increase access to care, and improve health outcomes. This list of services and resources was compiled with the unique needs of LGBTQ+ members in mind.
Adopted Children: Behavioral Health Services
B – UHP is committed to providing timely, quality behavioral health care services for adopted children. B – UHP will work with our contracted behavioral health providers to verify that behavioral health services are offered in a timely fashion.
Behavioral Health Appointment Standards
- Initial Assessment: Also known as an intake assessment, this must be scheduled by a behavioral health provider within seven days of the caregiver’s request.
- Behavioral Health Service Appointment: Following the initial or ongoing assessment of a behavioral health need, the first service must begin within 21 calendar days.
If services are not provided within the required timeframe, the caregiver must notify the following:
- B – UHP Customer Care: (800) 582-8686
- AHCCCS: (800) 867-5808 or DCS@azahcccs.gov
Resources for Adoptive Families
The following resources specialize in providing support to foster and adoptive families.
Phone: (800) 372-3300
A Family for Every Child
Phone: (541) 343-2856
Arizona Association for Foster and Adoptive Parents (AZAFAP)
Phone: (602) 884-1801
AHCCCS Resources for Foster/Kinship/Adoptive Families
Phone: (602) 364-4558
Kinship and Adoption Resource and Education (KARE) Family Center
Phone: (520) 323-4476
Lodestar Family Connections Center (LFCC)
Phone: (602) 254-2275 Ext. 4478
DCS Adoption Subsidy Unit: Apache, Coconino, La Paz, Maricopa, Mohave and Yavapai
Phone: (602) 771-6470
DCS Adoption Subsidy Unit: Cochise, Gila, Graham, Greenlee, Pima, Pinal, Santa Cruz and Yuma
Phone: (520) 885-8002
Peer and family-run organizations employ parents who have real life experience in the behavioral, medical and/or Department of Child Safety (DCS) systems. They specialize in providing family support services and can provide one-on-one support to you.
Ways Family Support Services Can Help You
- Know that you are not alone
- Navigate the child serving systems
- Locate services/resources that are the “right fit” for the needs of the child and family
- Learn to be an advocate
- Gain new skills to care for your child
- Identify formal and informal support systems
- Develop a service plan
- Manage hospital discharge planning
- Feel supported during Child and Family Team meetings (CFT)
- Keep things consistent in your child’s care when case managers or therapists change
- Understand decision letters, and how to submit appeals
- Help you deal with agency’s that are not supportive of the needs of your child
- Find classes, trainings, support groups and more
Peer and Family-Run Organizations
Family Involvement Center (FIC)
(Phoenix, Prescott, Flagstaff, and Tucson)
Mental Ill Kids In Distress (MIKID)
(Phoenix, Tucson, Yuma, Casa Grande, Kingman, and Nogales)
Caring Connections for Special Needs
(Benson, Sierra Vista, Payson, Douglas, Safford, and Tucson)
Reach Family Services/Alcanza Servicios de Familia
- Peer/Recovery Support Specialist and Supervisors of Peer/Recovery Support Specialists Continuing Education and Ongoing Learning Requirements
Peer/Recovery Support Specialist and any Supervisors of Peer/Recovery Support Specialists, at minimum, are required to have four hours of Continuing Education and/or Ongoing Learning per year. Continuing Education and Ongoing Learning opportunities can be accessed through Relias Learning Management System, the Substance Abuse and Mental Health Services Administration (SAMHSA) Bringing Recovery Supports to Scale (BRSS) Technical Assistance Center Strategy (TACS) www.samhsa.gov/brss-tacs/video-trainings. In addition, advanced, free continuing education resources can also be accessed through the Arizona Peer and Family Career Academy www.azpfca.org/ and Doors To Well-Being offers another source of continuing education webinars that are free of cost and can be accessed through their website www.doorstowellbeing.org. For additional Continuing Education and Ongoing Learning Resources, please outreach B – UHP OIFA through our OIFATeam@bannerhealth.com general mailbox.
- Supervision of Peer/Recovery Support Workforce
Provider Engagement Training & Education Series English
- Peer Support Employment Training Programs Curriculum Monitoring
B – UHP’s Office of Individual and Family Affairs (OIFA) is required to monitor Peer Support Employment Training Program (PSETP) providers curriculum for review and may at any time request to do so. This request would come from B – UHP’s Office of Individual and Family Affairs (OIFA) Administrator Colleen McGregor directly. Please reach out with any questions to OIFA Team general email box at OIFATeam@bannerhealth.com.
- Peer Support Employment Training Programs Curriculum Development and Enhancement
For new or existing Peer Support Employment Training Program (PSETP) providers in need of support to further develop or enhance curricula, please contact B – UHP Office of Individual and Family Affairs Administrator Colleen McGregor firstname.lastname@example.org or the OIFA Team general email box at OIFATeam@bannerhealth.com.
National Suicide Prevention Lifeline
Phone: (800) 273-8255
Phone: (602) 864-4357
Phone: (866) 4AZ-VETS (429-8387)
Phone: (800) 248-TEEN (8336)
Crisis Text Line
Phone: Text HOME to 741741
The Trevor Project: Suicide Prevention for LGBTQ Youth
Phone: (866) 488-7386 or text STAR at 678678
Phone: (877) 235-4525 or text (919) 231-4525
Phone: (800) 784-2433
Phone for Spanish Speaking Crisis Line: (800) 784-2432
American Foundation for Suicide Prevention
Veteran’s Suicide Prevention Lifeline
Phone: (800) 273-TALK (8255)
Find Help Phoenix: Provides Maricopa County residents with access to approximately 1,500 free/ low-cost health and social service resources. https://www.findhelpphx.org/
Arizona Self-Help: Mission to promote economic self-sufficiency for low-income individuals and families. http://www.arizonaselfhelp.org/
Arizona Friends of Foster Children Foundation: Helping foster children get back their childhood. https://www.affcf.org/
AZ Court Help: Free assistance to all people who have legal information questions or need assistance in resolving disputes. https://azcourthelp.org/
Arizona WIC Program: A nutrition program that helps the whole family learn about eating well and staying healthy. https://www.azdhs.gov/prevention/azwic/index.php
Association of AZ Food Banks: Find a food bank near you. https://azfoodbanks.org/get-food/
National Alliance on Mental Illness Arizona (NAMI): NAMI provides emotional support, education and advocacy to people of all ages who are affected by mental illness. http://www.namiaz.org
National Childhelp Hotline: (800) 422-4453 All ages, 170 languages. Counselor support and community referrals. 24/7.
Birth to 5 Helpline: (877) 705-5437 Ages 0-5. Masters level, child development/fussy baby experts and community referrals.
Kinship Care Coalition: (888) 737-7494Anyone caring for a child for a family member.
211 Arizona: (877) 211-8661 or Call 2-1-1 within Arizona. All ages.
National Domestic Violence Hotline: (800) 799-SAFE(7233)
Teen Lifeline: (800) 248-TEEN(8336). Texting services available: (602) 248-TEEN(8336)
National Suicide Prevention Lifeline: (800) 273-8255
The National Sexual Assault Hotline: (800)-656-HOPE(4673) Available 24/7:
United We Dream Hotline: (844) 363-1423 This hotline provides resources and support for undocumented communities.
Department of Economic Security (DES): DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.
General Questions: (602) 542-4791
Contacts for Specific Programs: https://des.az.gov/about-des/contact-us/des-program-and-services-contact-numbers
Department of Child Safety (DCS): DCS’s mission is to Successfully engage children and families to ensure safety, strengthen families, and achieve permanency.
Warmline: (602) 255-2500
Hotline: (888) SOS-CHILD (888-767-2445)
Contacts for Specific Programs: https://dcs.az.gov/about/contacts
Adult Protective Services (APS): APS works to balance an adult’s right to personal freedom and self-determination while reducing or eliminating the safety issues and risk of abuse, exploitation or neglect (including self-neglect).
Warmline: (602) 542-4446
Hotline: (877) SOS-ADULT (877-767-2385)
Contacts for Specific Programs: https://des.az.gov/services/aging-and-adult/adult-protective-services/adult-protective-services-central-intake-unit
Arizona Women, Infants & Children (WIC) Program: WIC is a nutrition program that helps the whole family learn about eating well and staying healthy.
Phone: (800) 252-5942
Arizona Early Intervention Program (AzEIP): Statewide system of services and supports for families of children, from birth to three years of age with disabilities or delays.
Phone: (602) 532-9960
Toll-Free: (888) 439-5609
Head Start Program: A federally funded program for pre-school children from low-income families.
Toll-Free: (866) 763-6481