Child & Family Support

Banner – University Health Plans (B – UHP) is part of Banner Health. B – UHP is on a mission to make health care easier so life can be better. B – UHP utilizes the core value of a customer obsessed experience to ensure excellent patient care and a great customer experience. B – UHP recognizes early-intervention and prevention as a vital component to ensuring safety while instilling hope for children and families. B – UHP collaborates with members, families, peers, providers, and community agencies to provide resources, education, training and programs based on best practices to serve Arizona’s children and families.

B – UHP’s services and supports provided will incorporate the:

  • Arizona Vision
  • 12 Arizona Principles for children’s behavioral health services
  • 9 Guiding Principles for recovery-oriented adult behavioral health services
  • Patient centered treatment and support
  • Inclusion of child and family voice in all aspects of service delivery and support

For more information on Child and Family Team practice and protocols: AHCCCS Child and Family Team Practice Tool

Children's Specialty Behavioral Health Provider Directory

The directory below is being made available for providers to support in identifying specialty services and programs that are open to receiving external referrals. The directory contains a list of AHCCCS covered services that can be utilized by Banner – University Family Care / ACC members.

PDF Icon Children's Specialty Behavioral Health Provider Directory

School-Based Behavioral Health Services

B – UHP is committed to supporting the needs of students and families by increasing the accessibility of behavioral health services in schools. B – UHP has developed School-Based Behavioral Health Provider regional documents to serve as helpful resources to connect schools with local providers that offer school-based services (SBS). The following links provide information about providers offering SBS in Yuma and Southwestern Arizona, those offering SBS in Tucson and Southeastern Arizona, and the AHCCCS initiative to make SBS more accessible throughout the state of Arizona.   

Specialty Population Services and Resources

Birth Through Five Resources

Early childhood experiences can affect the way children respond to the world around them for the rest of their lives. The early social and emotional development of children is impacted by various factors including access to necessary resources and supportive adults. The promotion of preventive and treatment services can be critical to the wellbeing of infants and toddlers. This guide contains a list of both community and behavioral health resources that specialize in supporting the birth through five population.

PDF Icon Birth Through Five Resource Guide

Refer to the Birth Through Five Tool for considerations when referring a child aged birth through five for High Needs Services.

PDF Icon Birth Through Five High Needs Tool

Transition Age Youth (TAY) Resources

Planning for transition into adulthood should begin for any child involved in behavioral health care when the child reaches the age of 16. Transition planning should focus on the youth’s needs and how those needs can be met through resources and services as they approach adulthood. An assessment of self-care and independent living skills, social skills, work and education planning, earning potential, and psychiatric stability should be conducted to identify areas of need. Additional areas that require advance planning include living arrangements, financial, and legal considerations. This guide contains a list of both community and behavioral health resources that specialize in providing support to TAY members.

PDF Icon TAY Resource Guide

Refer to the TAY Tool for considerations when working with young adults during the transition planning process.

PDF Icon TAY Tool

Anti-Human Trafficking Treatment & Resources

Members who have been victims of human trafficking and/or sex trafficking may have experienced force, fraud, or coercion to lure them into labor or commercial sex act(s). It is important to note that certain populations are more vulnerable than others. Among these populations are children and young adults who are experiencing homelessness and may not be linked to appropriate community and natural supports. Helping connect vulnerable populations can decrease safety risks by ensuring basic needs are met, putting proper supports in place, and providing education on the signs and risks of human trafficking. Below is a list of comprehensive community, behavioral health resources and prevention services for children and adults.

PDF Icon Anti-Human Trafficking Resource Guide

LGBTQ+ Resources 

The health needs of LGBTQ+ youth and adults can differ from those of their peers. Supports and services tailored to help the LGBTQ+ population are critical in order to promote safety, increase access to care, and improve health outcomes. This list of services and resources was compiled with the unique needs of LGBTQ+ members in mind. 

PDF Icon LGBTQ+ Resources

Peer and Family-Run Organizations

Peer and family-run organizations employ parents who have real life experience in the behavioral, medical and/or Department of Child Safety (DCS) systems. They specialize in providing family support services and can provide one-on-one support to you.

Ways Family Support Services Can Help You

  • Know that you are not alone
  • Navigate the child serving systems
  • Locate services/resources that are the “right fit” for the needs of the child and family
  • Learn to be an advocate
  • Gain new skills to care for your child
  • Identify formal and informal support systems
  • Develop a service plan
  • Manage hospital discharge planning
  • Feel supported during Child and Family Team meetings (CFT)
  • Keep things consistent in your child’s care when case managers or therapists change
  • Understand decision letters, and how to submit appeals
  • Help you deal with agency’s that are not supportive of the needs of your child
  • Find classes, trainings, support groups and more

Peer and Family-Run Organizations

Family Involvement Center (FIC)
(Phoenix, Prescott, Flagstaff, and Tucson)

Mental Ill Kids In Distress (MIKID)
(Phoenix, Tucson, Yuma, Casa Grande, Kingman, and Nogales)
(602) 253-1240

Caring Connections for Special Needs
(Benson, Sierra Vista, Payson, Douglas, Safford, and Tucson)
(520) 686-9436

Reach Family Services/Alcanza Servicios de Familia
(602) 512-9000

Family & Community Support Resources

Helpful Hotlines

  • National Childhelp Hotline: (800) 422-4453 All ages, 170 languages. Counselor support and community referrals. 24/7.
  • Birth to 5 Helpline: (877) 705-5437 Ages 0-5. Masters level, child development/fussy baby experts and community referrals. 
  • Kinship Care Coalition: (888) 737-7494 Anyone caring for a child for a family member.
  • 211 Arizona: (877) 211-8661 or Call 2-1-1 within Arizona. All ages. 
  • National Domestic Violence Hotline: (800) 799-SAFE(7233)
  • Teen Lifeline: (800) 248-TEEN(8336). Texting services available: (602) 248-TEEN(8336)
  • National Suicide Prevention Lifeline: (800) 273-8255
  • The National Sexual Assault Hotline: (800)-656-HOPE(4673) Available 24/7: 
  • United We Dream Hotline: (844) 363-1423 This hotline provides resources and support for undocumented communities. 

State Agencies

Department of Economic Security (DES): DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.
General Questions: (602) 542-4791
Contacts for Specific Programs:

Department of Child Safety (DCS): DCS’s mission is to Successfully engage children and families to ensure safety, strengthen families, and achieve permanency.
Warmline: (602) 255-2500
Hotline: (
888) SOS-CHILD (888-767-2445)
Contacts for Specific Programs:

Adult Protective Services (APS): APS works to balance an adult’s right to personal freedom and self-determination while reducing or eliminating the safety issues and risk of abuse, exploitation or neglect (including self-neglect).
Warmline: (602) 542-4446
Hotline: (877) SOS-ADULT (877-767-2385) 
Contacts for Specific Programs:

Arizona Women, Infants & Children (WIC) Program: WIC is a nutrition program that helps the whole family learn about eating well and staying healthy.
Phone: (800) 252-5942 

Arizona Early Intervention Program (AzEIP): Statewide system of services and supports for families of children, from birth to three years of age with disabilities or delays.
Phone: (602) 532-9960
Toll-Free: (888) 439-5609

Head Start Program: A federally funded program for pre-school children from low-income families.
Toll-Free: (866) 763-6481