Cultural Competency

Cultural Commitment

Banner – University Health Plans (B – UHP) promotes cultural competency for its staff, provider network, and members. Cultural competency is an awareness and appreciation of customs, values, and beliefs and the ability to incorporate them into the assessment, treatment and interaction with members. We have a Cultural Competency Committee and Program as well as a Cultural Competency Liaison who creates education programs for the specific audiences of staff, providers, and members. This education comes in the form of provider education sessions and in-services, member and provider newsletter articles, staff in-services, and many other forms of communication forums.

The goal of the Cultural Competency Committee is to ensure that members are provided with culturally competent care and services by the health plan staff and the provider network. The purpose is to increase awareness of how our cultural assumptions and language affect interactions with others, including but not limited to, patient care. This does not mean each person will be competent in all cultures, but that each person should be aware that people may have different perceptions of health care based on their respective cultures. These cultures should be considered when helping and caring for members.

Areas for consideration are:

  • Ethnicity
  • Religion Limited English Proficiency (LEP)
  • Area of the country one is from
  • Sexual orientation
  • Life Experience
  • Age
  • Language(s) spoken
  • Socioeconomic status
  • Gender
  • Family
  • Length of residency in the United States

If you have questions or are interested in receiving additional information, please contact your Provider Relations Representative.

The following resource is provided by the Cultural Competency Coalition: